Oh! yesterday was like a nightmare to me...
POWER TRIP at shopfloor during peak hour!
& the "perfect" work combination...
i m not the Duty Manager that day...
but have to do all of the work...
i must tell the Dm to do this & that...
still have to write the incident record on the same day...
AGrh....a bad day i had....
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Monday i went for training at HQ...
on Service Excellence M3
there i learn...
* handling customers' behaviours
* Importance of customers' Feedbacks
* 9 types of customers
* Handling 5 types of complainers
* Questioning Techniques
Ohh...
still will have assessment... OMG!
hate that...
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recently at work facing a few products problem...
which perviously never happen...
headache...
& Harry potter 7 is releasing this coming sat @ 7.01am!!!!!
woo... should expect alot of ppl coming to bookshop....
hope to have good sales ...
ha ha...