Customer service is an action, not a department.
It is an idea, not a thing.
It is calling Mrs. Jones by her name when she walks in the door,
asking how her kids are doing, and if she's excelling in her career.

People in general have become used to the 'Next, Please' mindset of ushering customers through a revolving door only to increase the numbers.
We are less often asked "How may I help you?" and are asked more along the lines of "What do I have to do for you?".

There are still businesses that stand behind their customer service values,
believe it or not.
Because customer service has become so vacant in our everyday tasks,
it has also become a valuable competitive advantage when a business can offer outstanding customer service; particularly in intangible product and service industries, such as investing, insurance, and banking.

When the door opens, a service-oriented employee will say to a customer,
"Hi! How are you?" and really want to know the answer.
If you ask for help, a service-oriented employee will assist you personally if possible,
rather than passing you to someone else.
If she has to refer you to a co-worker for help,
she will follow up with you to make sure you received satisfactory assistance.
In helping you, she will go above and beyond what you asked and give you what she knows you need. And, she'll do it with a smile.
That customer will leave the business thinking, "WOW. Now that's customer service!"

when for courses this pass days....
This is what i got at the end of it...
Cusomter First Mindset....
its always esay to said then to do isnt it?
with all that different type of customers u will face everyday in day out...
can it be 100% consistence?
Jus got the mystery shoppers result... although we got high marks but overall, the company in whole compare to the sector we r the bottom...
sad right...
the management will be having meeting over meeting on this matters...
really hit us hard... so what's next...
should have alot to do... alot coming up... i think...